Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and Semantic Mastery LLC ("Company," "we," "us," or "our"), the operator of Contractor Ops Live.

By accessing or using our websites located at contractorops.live and report.contractorops.live (collectively, the "Sites"), downloading any content, submitting any form, or attending any event, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must immediately cease using our Sites and services.

Our Sites and services are intended exclusively for US-based businesses and business owners. By using our Sites, you represent that you are a business owner or authorized representative of a business located in the United States.

2. About Us and Our Services

Semantic Mastery LLC operates Contractor Ops Live, a brand that provides:

• Educational content, reports, and resources for home service contractors and small business owners
• Live events, workshops, and working sessions focused on operational improvement for home service businesses
• Information about AI-powered operational systems for field service companies

Our primary offerings include the free "Contractor Lead Ownership Playbook" report and the "Contractor Ops Live" live event, where attendees receive hands-on guidance in installing operational systems in their businesses.

3. Use of Our Websites

You agree to use our Sites only for lawful purposes and in accordance with these Terms. You agree not to:

• Use our Sites in any way that violates applicable US federal, state, or local laws or regulations
• Transmit or facilitate the transmission of spam, unsolicited commercial communications, or any form of unauthorized advertising
• Attempt to gain unauthorized access to any part of our Sites or any system or network connected to our Sites
• Use automated tools (bots, scrapers, crawlers) to systematically extract content from our Sites without prior written permission
• Misrepresent your identity or affiliation with any person or organization
• Collect or harvest email addresses or other personal information of other users without consent
• Interfere with or disrupt the integrity or performance of the Sites
• Upload or transmit viruses, malware, or any other harmful code

We reserve the right to terminate or restrict your access to our Sites at any time, without notice, for any conduct that we believe violates these Terms or is harmful to our Sites, other users, or our business.

4. Free Report and Content

The "Contractor Lead Ownership Playbook" report and all associated content on our Sites is provided free of charge in exchange for your name and email address. By requesting the report, you agree to receive email communications from Semantic Mastery LLC related to Contractor Ops Live, including information about our events, resources, and services.

You may unsubscribe from our email list at any time using the unsubscribe link included in every email we send.

All content provided through our Sites — including reports, articles, case studies, and educational materials — is for informational purposes only. See Section 7 (No Professional Advice) and Section 8 (Results Disclaimer) for important limitations.

5. Contractor Ops Live Events

Registration and Payment

Paid event registration is governed by the specific terms presented at the time of purchase, including pricing, payment schedules, and any applicable discounts or early-bird rates. Those event-specific terms are incorporated into these Terms by reference.

Refund Policy

Refund terms for paid event tickets are specified at the time of purchase. In general:

• Refund requests submitted more than 30 days before the event date may be eligible for a full refund.
• Refund requests submitted 8–30 days before the event date may be eligible for a partial refund or event credit.
• Refund requests submitted within 7 days of the event are not eligible for a refund but may be transferable to another attendee with written notice.
• We reserve the right to modify, postpone, or cancel events. In the event of a cancellation by us, registered attendees will receive a full refund or credit toward a future event.

Attendee Conduct

All event attendees are expected to conduct themselves professionally. We reserve the right to remove any attendee whose behavior is disruptive, offensive, or harmful to other attendees, without refund.

Photography and Recording

By attending a Contractor Ops Live event, you grant Semantic Mastery LLC a non-exclusive, royalty-free license to use photographs, videos, or audio recordings in which you appear for promotional and marketing purposes. If you do not wish to be photographed or recorded, you must notify us in writing prior to the event.

6. Intellectual Property

All content on our Sites — including but not limited to text, graphics, logos, images, reports, frameworks, methodologies, and the "Contractor Command OS" system concept — is the property of Semantic Mastery LLC or its content suppliers and is protected by United States copyright, trademark, and other intellectual property laws.

Limited License for Personal Use

We grant you a limited, non-exclusive, non-transferable license to access and use our Sites and download our free report for your own personal business use. You may not:

• Reproduce, distribute, or resell any content from our Sites
• Create derivative works based on our content without written permission
• Use our content for training AI models or other automated systems
• Remove any copyright, trademark, or proprietary notices from our content
• Represent our content, reports, or methodologies as your own original work

For permissions beyond the scope of this license, please contact us at support@semanticmastery.com.

Trademarks

"Contractor Ops Live," "Contractor Command OS," "Semantic Mastery," and related logos and marks are trademarks or service marks of Semantic Mastery LLC. You may not use these marks without our prior written permission.

7. No Professional Advice

No content on our Sites should be construed as legal advice, professional consultation, or a recommendation to take any specific action in your business. The information we provide reflects general operational strategies and educational content based on the experiences of home service business owners.

Always consult with qualified professionals — including attorneys, accountants, financial advisors, and other specialists — before making significant business, legal, or financial decisions.

8. Results Disclaimer

Case studies, testimonials, statistics, and examples of results (including revenue figures, close rates, and other metrics) presented on our Sites and in our content represent individual experiences and results of specific businesses. These results are not typical and are not guaranteed.

Your results from implementing any strategy, system, or tool discussed in our content will vary based on your specific business, market, trade, experience, effort, and numerous other factors outside our control. We make no representations, warranties, or guarantees — express or implied — that you will achieve similar results.

References to past results or client outcomes are provided as illustrations only and should not be interpreted as promises or guarantees of future performance.

9. Disclaimer of Warranties

OUR SITES AND ALL CONTENT, REPORTS, AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SEMANTIC MASTERY LLC EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES THAT OUR SITES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS
• WARRANTIES AS TO THE ACCURACY, COMPLETENESS, RELIABILITY, OR TIMELINESS OF ANY CONTENT ON OUR SITES

We do not warrant that the results obtained from using our Sites, content, or attending our events will meet your expectations or requirements.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SEMANTIC MASTERY LLC, ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, CONTRACTORS, OR CONTENT PROVIDERS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• ANY LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL
• ANY DAMAGES ARISING FROM YOUR USE OF, OR INABILITY TO USE, OUR SITES, CONTENT, OR SERVICES
• ANY ERRORS, INACCURACIES, OR OMISSIONS IN ANY CONTENT ON OUR SITES

In jurisdictions that do not allow the exclusion or limitation of certain types of damages, our liability shall be limited to the maximum extent permitted by law.

In no event shall our total liability to you for all claims arising from these Terms or your use of our Sites exceed the amount you paid to us in the twelve (12) months preceding the claim, or one hundred US dollars ($100.00), whichever is greater.

11. Indemnification

You agree to defend, indemnify, and hold harmless Semantic Mastery LLC and its members, managers, employees, agents, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our Sites or services in violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party rights, including intellectual property rights
• Any content or information you submit to our Sites

12. Third-Party Links and Services

Our Sites may contain links to third-party websites, services, or tools — including but not limited to email marketing platforms, CRM systems, field service management software, and AI tools referenced in our educational content.

We do not endorse, control, or assume any responsibility for the content, privacy practices, or operations of any third-party websites or services. Links are provided solely for convenience and informational purposes.

Your interactions with third-party websites and services are governed entirely by those third parties' own terms and privacy policies. We encourage you to review them before use.

13. Governing Law and Disputes

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, United States, without regard to its conflict of law principles.

Dispute Resolution

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Sites ("Dispute"), the parties agree to first attempt to resolve the Dispute informally by contacting us at support@semanticmastery.com. We will make good-faith efforts to resolve the Dispute within 30 days.

Arbitration

If a Dispute cannot be resolved informally, it shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted in Prince William County, Virginia. The arbitration shall be conducted in English. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines otherwise.

Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDING WILL BE CONDUCTED ON AN INDIVIDUAL BASIS ONLY AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration.

Jurisdiction

For any claims not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Prince William County, Virginia.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the top of this page.

Your continued use of our Sites after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our Sites.

We encourage you to review these Terms periodically to stay informed of any updates.

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us: